1. SUBJECT

This policy has been prepared to explain how TURANLİNE TEKSTİL İNŞAAT EMLAK TARIM SİTE YÖNETİMİ TURİZM VE TİCARET LİMİTED ŞİRKETİ (hereinafter referred to as “our company” or “the company”) processes personal information collected through its digital properties, such as the website at www.turanline.com and the Turanline mobile application available for Android and iOS devices (hereinafter referred to as the “platform”).This policy is intended to inform you about how our company collects and uses information in accordance with the Turkish Law numbered 6698 and named “Kişisel Verilerin Korunması Kanunu".

2. WHAT INFORMATION IS COLLECTED?

Once you become a member of the platform the information collected is listed below.

- User Account Information: Your name, surname, customer number and user information alongside with phone number, gender, date of birth, identity number should you choose to add.

- Client Transaction Information: Your transaction and bill information, history of your purchases, your requests and complaints, your comment and questions and any information included within these made in the platform.

- Delivery Information: Adress, process and communication information added for any transactions through the platform.

- Payment Information: Registered card information, information regarding payment or payment methods within the platform.

- Security Information: Device information, IP address, password and cookie information, platform access records, method of signing to the platform

- Legal Process Information: Information gathered within communication with legal entities through the platform, information gathered within requests for legal communications, information within cases and collections within the legal system.

- Customer Support Activity: Any written communication made with customer support and voice recordings of calls made with customer support within the platform or through customer support services provided through third party.

- Promotion and Event Participation: Information you share when you participate in a contest, promotion or survey such as contact information. This is done to notify you of a win, to verify your identity and/or to make sure prize you win reaches to you. We recommend you read rules and relevant information regarding every contest or survey provided by us.

- Data collected through third party services: Information may be collected through third party.

- Information collected automatically: Device and/or location information is gathered automatically.

- When using the mobile application, the following data may also be collected:

• Unique device identifier,
• Operating system version,
• Application version, and device type.

- In-app activity information: data related to the use of application features, order history, profile settings, and a push token used to send notifications about orders and promotions. Push notifications are activated only after obtaining the user’s permission and can be disabled in the device settings.

- Location data (with the user’s consent): when permission is granted, the platform may use geolocation data to calculate delivery costs and timeframes, and to display relevant offers and promotions.

3. LEGAL OBLIGATION, REASONS AND METHOD OF COLLECTING INFORMATION.

Your personal data on the platform is processed on the basis of the following reasons for compliance with the law specified in Article 5 of the KVKK.

Information provided through our platforms is stored electronically. Any information gathered through live help systems, call centers or emails is stored as it is done electronically and information gathered through physical systems such as mails or related documents are stored physically.

The information collected is used to;

- Create and maintain your account within the platform and to enable security features provided through the platform like confirming your account and/or sending codes through.

- Create orders and deliveries to process payments, create communication for your orders and to make deliveries reliable.

- Improve and optimize services, within the anonymized information collected our company processes the information to make sure our services operate succesfully.

- Personalise users experience to determine and recommend features, products and services that may be of interest to you.

- Communicate with users and provide customer support regarding your platform usage, requests, questions and feedback.

- Prevent,detect,investigate and respond to fraud as well as provide security services

- Create compliancy and protection for legal obligations. Our company may use your personal information to comply with legal and lawful requests and to audit internal processes to ensure compliance with contractual requirements and current law.

4. HOW DO WE PROTECT YOUR DATA?

Personal information provided through the platform is kept within the company’s supervision and control. The company undertakes the responsibility to create and manage necessary systems and technical requirements to provide security for personal information.

5. CHANGES TO THE PRIVACY POLICY

Our company reserves the right to modify this Privacy Policy at any time. Users will be notified by material changes made to this Privacy Policy by updating the date. Our company encourages users to review privacy policies each time they visit to stay infomed regardin g our privacy practices.